Shipping Policy

Shipping Policy - Loungefny

At Loungefny, we’re thrilled to offer free standard shipping on all orders worldwide—no minimum purchase required! Whether you’re ordering an officially licensed Marvel backpack, a Star Wars wallet, a Stranger Things hoodie, or any other pop culture accessory, we’ll deliver your gear to your doorstep at no extra cost. Below, we outline key details about our shipping process to help you know what to expect.

1. Shipping Eligibility & Coverage

  • Global Free Shipping: Our free standard shipping applies to every order, regardless of location (e.g., United States, Canada, United Kingdom, Australia, EU countries, Asia, and beyond) and order value. There are no hidden fees or surcharges for international shipping—what you see at checkout is the final price.
  • Exclusions: Free shipping covers standard delivery only. Expedited shipping options (e.g., 2-day shipping, overnight shipping) may be available for an additional fee in select regions (e.g., the contiguous United States) at checkout—pricing and availability will be displayed based on your location.

2. Order Processing Time

Before your order ships, we need time to process, pack, and verify your officially licensed products to ensure they meet our quality standards.
  • Standard Processing: Most orders are processed within 1–3 business days (Monday–Friday, excluding major U.S. holidays like Christmas, Thanksgiving, and New Year’s Day). This includes checking product availability, inspecting items for defects, and preparing secure packaging to protect your gear during transit.
  • Processing Delays: Occasionally, processing may take longer (up to 5 business days) for limited-edition items, custom orders, or during peak seasons (e.g., Black Friday, holiday shopping periods). If your order is delayed, we’ll send you an email update with the expected processing timeline.

3. Shipping Times by Region

Shipping times vary based on your destination and the standard delivery service available in your area. Below are estimated delivery windows (note: these are guidelines—actual times may vary due to customs processing, carrier delays, or local events):
  • United States: 3–7 business days after processing (delivered via USPS, UPS, or FedEx Ground).
  • Canada: 5–10 business days after processing (delivered via Canada Post or UPS Canada; may include customs clearance).
  • United Kingdom & EU Countries: 7–14 business days after processing (delivered via Royal Mail, DHL Parcel, or local carriers; EU orders may be subject to customs checks, but no additional shipping fees apply).
  • Australia & New Zealand: 8–15 business days after processing (delivered via Australia Post or DHL Express).
  • Asia (e.g., Japan, South Korea, Singapore): 10–20 business days after processing (delivered via local postal services or DHL).
  • Rest of World: 12–25 business days after processing (delivered via international postal services or trusted courier partners; delivery times may be longer in remote areas).

4. Order Tracking

Once your order ships, we’ll send you a shipping confirmation email to the address linked to your order. This email includes a unique tracking number and a link to the carrier’s website, where you can:
  • Check the real-time status of your delivery (e.g., “In Transit,” “Out for Delivery,” “Delivered”).
  • View the estimated delivery date.
  • Track the package’s location (where available).
Note: It may take 24–48 hours for the tracking information to update on the carrier’s site after you receive the shipping confirmation. If tracking shows no activity after 3 days, contact us at [email protected], and we’ll assist with locating your package.

5. Customs, Duties, & Taxes

  • International Orders: While we cover all shipping costs, Loungefny is not responsible for any customs duties, import taxes, or fees imposed by your country’s government. These charges are determined by your local customs authority and are the responsibility of the recipient.
  • Customs Documentation: We will include all necessary documentation (e.g., commercial invoice) with your order to facilitate customs clearance. If you receive a request for additional information from your local customs office, please follow their instructions to avoid delivery delays.

6. Address Changes & Missing Deliveries

  • Address Changes: To ensure your order is delivered correctly, please double-check your shipping address at checkout. We can only modify an address before the order ships (i.e., within 12 hours of placing the order). To request an address change, email us at [email protected] with your order number and the corrected address—we cannot guarantee changes after processing has begun.
  • Missing or Undelivered Orders: If your tracking shows “Delivered” but you haven’t received your package, first check with your local carrier (they may have left it with a neighbor, at a secure location, or in a delivery locker). If the carrier cannot locate the package, contact us within 7 days of the “Delivered” date with your order number and tracking details. We will investigate and, if necessary, arrange for a replacement or refund.

7. Special Circumstances

  • Lost Packages: If your package is marked “Lost” by the carrier, we will issue a full refund or send a replacement (whichever you prefer) once the carrier confirms the loss (typically 10–14 days after the estimated delivery date).
  • Damaged Packages: If your order arrives damaged, contact us within 7 days of delivery with your order number and photos of the damaged item/packaging—we will send a replacement free of charge or process a refund.

8. Contact Us for Shipping Inquiries

If you have questions about your order’s shipping status, need help with tracking, or have concerns about delivery, please reach out to our customer service team at [email protected]. We’ll respond within 2–3 business days and work to resolve any issues promptly.
Thank you for choosing Loungefny—we hope your officially licensed pop culture gear arrives safely and brings joy to your fandom!